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  ACME Recent Support Incidents
1/3/2004
Engineer: J. Smith
ACME Contact: A. Brown
 
Description
We're having problems with our primary printer. The paper keeps jamming.
Issue Status
Resolved
 
Action(s) Taken

Removed paper and replaced with fresh paper. The paper

 
in the printer was slightly damp and was causing the feeder
  to jam.

1/1/2004
Engineer: L. Manley
ACME Contact: B. Hunts
 
Description
My workstation has locked up.
Issue Status
Resolved
 
Action(s) Taken

Called Mr. Hunts and instructed him to hold the power button

 
for six seconds and reset his workstation.
   
 
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Incident Description: 
   
  ACME Monthly Maintenance Tasks
1/2/2004
Engineer: J. Smith
Location: Franklin Office
Description
Windows Critical updates on all workstations in Franklin.
Task Status
Completed
 
Action(s) Taken

12/12 Workstation updated. The following updates applied:

 
KB810243, Q327405, Q322011, 817778
   

1/1/2004
Engineer: C. Jones
Location: Franklin Office
Description
Collect network bandwidth useage statistics.
Task Status
Pending
 
Action(s) Taken

In progress...

 
   

 

   
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