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ACME Support Portal Table of Contents
Recent Support Incidents	Frequently Asked Questions
Tips & Tricks	New Incident Form
Monthy Maintenance

ACME Recent Support Incidents
1/3/2004	Engineer: J. Smith	ACME Contact: A. Brown
Description	We're having problems with our primary printer. The paper keeps jamming.
Issue Status	Resolved
Action(s) Taken	Removed paper and replaced with fresh paper. The paper
	in the printer was slightly damp and was causing the feeder
	to jam.

1/1/2004	Engineer: L. Manley	ACME Contact: B. Hunts
Description	My workstation has locked up.
Issue Status	Resolved
Action(s) Taken	Called Mr. Hunts and instructed him to hold the power button
	for six seconds and reset his workstation.

ACME Frequently Asked Questions	ACME Tips & Tricks
1. How do I save to my user directory?	1. Changing your screen resolution.
2. Where are my Word documents?	2. Changing your desktop background.
3. How do I change my password?	3. Creating a Word Macro.

ACME New Incident Submission Form


Contact Name:
E-Mail Address:
Phone Number:
Incident Type:
Incident Description:

ACME Monthly Maintenance Tasks
1/2/2004	Engineer: J. Smith	Location: Franklin Office
Description	Windows Critical updates on all workstations in Franklin.
Task Status	Completed
Action(s) Taken	12/12 Workstation updated. The following updates applied:
	KB810243, Q327405, Q322011, 817778


1/1/2004	Engineer: C. Jones	Location: Franklin Office
Description	Collect network bandwidth useage statistics.
Task Status	Pending
Action(s) Taken	In progress...

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